Our goal is to take the pain and mystery out of driving and delivering business performance improvement, and to help your business maximise it’s results and realise it’s full potential.
We do this through a seamless blend of coaching and mentoring, functional, process and operational analysis and diagnosis, training and development, the introduction of best practices, complex problem analysis and resolution, benchmarking and competitive analysis, strategic analysis, and a whole host of other practical hands on ways in which we provide support. In essence a fully rounded service to help your organisation thrive.
We tailor this to suit your exact requirements. You will be in charge every step of the way.
Some organisations want to do everything themselves, some are looking for a faster way with more direct assistance and help.
Some are looking to address specific problems, others are not sure where to start, but just know that they need to improve.
Some organisations are just starting out with the concept of how to improve performance, others are a long way into the journey, and looking for a way to reinvigorate activity, or move to the next level.
Regardless of which of these categories you fall in, if we can help you, then we will work with you to find a cost effective, high return on investment way to do so.
If we can’t help you, we will be honest and tell you this from the start.
Our level of support will be guided by you, and what you want and need, not defined by what we want to sell. This is why we are a truly Bespoke service.
We don’t offer pre-packaged programs or courses because every business is unique, as are it’s people and circumstances. We wouldn’t discuss productivity improvement in exactly the same way with a CEO and a factory worker, because their perspective, knowledge, and what they need from the conversation would be different.
It’s the same with businesses and performance improvement. Every business is different, so we approach every one as what it is, unique, with a unique blend of skills, knowledge, understanding and problems.
A Bespoke Service to move your business forward
What Makes Us Different?
We believe we provide three unique aspects to our service.
-
Our Approach.
Imagine the coach of a football team, who never saw them play and who only spoke to them for an hour every couple of weeks…
-
Our Philosophy.
How we see a business and its staff is very different to how most people view them. This provides a different perspective, shifts thinking dramatically, and unlocks enormous opportunity.
-
Universal Framework.
Our easy to understand framework for improvement, tackles the root cause of problems other methods and systems ignore, and can engage everyone in the business in diving forward together.
Levels of Service.
For ease of understanding, there are four types of service we can provide, though these can be seamlessly blended, to give you exactly what you need. Hence bespoke.
These boxes are here to help you understand how we may be able to help you, not to define or limit what choices you have in the support we provide.
-
Solving a Specific Problem.
If something’s broken, or you’re not getting the results you want or expect, we can help you figure out why, identify and implement appropriate solutions, and deal with your issue permanently.
This is why we don’t offer pre-packed programs. It takes effort and analysis to correctly diagnose an issue. Too many service providers assume they know the cause of your issue, and will try to sell you their solution without knowing anything about the root cause.
Whatever your issue, you can be sure there will be many contributing factors. We help you address all of them, systematically, thoroughly, and most important of all, permanently.
-
Personal Coaching and Development .
You don’t know, what you don’t know, we are all the same, so we work with you to identify key areas where you and your business will benefit tremendously from developing skills, knowledge and experience you may not have. We will help you accomplish tasks which you may not have much experience in, or address problems you may be wrestling with.
We offer an alternative perspective, and a mountain of experience that you can draw on, in the way that most benefits you and your enterprise.
We will develop goals with you for this development, which we can both track, and use to ensure we collectively deliver.
-
Team and Organisational Performance Development
Why do it all yourself, when we can work with a team, or your entire staff?
Having your whole organisation focussed on how they can help improve and move the business forward, is incredibly powerful.
It maximises the potential for transformative improvement, and makes the most of the unique talents, knowledge and experience of everyone in your business.
We can work at all levels, and across all functions to stimulate, focus, and align performance improvement activity. With our unique framework we can unlock everyone’s natural tendency to want to find an easier and better way to do things, to develop, resolve our issues, and prosper.
-
Full Service. A Performance and Productivity Partnership.
Whatever your business performance goals, we build a bridge to get you and your whole team to them faster.
We will work across your organisation, not only stimulating and developing performance improvement activities, we will provide an ongoing service introducing best practices, and new improvement processes to your team, as they become appropriate.
We provide ongoing development and support for all key roles within your business, developing evergreen processes which will continually drive improvement up, down and across your business on a ever deeper basis.
Where suitable we provide resources to draw upon to supplement skills gaps within your business.
Cornerstones of Our Service.
-
A Tailor Made Approach.
Businesses are as unique as the people within them. Whilst we all have many similarities, we are all a complex mix of our experiences, knowledge, skills and habits, and are greatly effected by our environment. Your business is exactly the same, and from our perspective should be treated as such.
Our offer will be specifically created for your situation. In other words we mould our service to suit your needs, rather than expecting you to fit our pre-defined offer, method of working, or program. You will find no “one size fits all” approach here.
-
Personal Service.
We provide a very personal level of support, so that we can ensure that you get exactly what you require for you and your business to thrive, and so that we can drive very specific improvement at the maximum rate suitable for your business.
We won’t put you into group coaching sessions with other businesses, or direct you to watch on line pre-recorded videos.
All interaction will be human to human, in real time and live.
-
Levels of Engagement.
Whether you just want pointing in the right direction and want to do all the work yourself, want training and development for you or your staff, or are looking for a more value added hands on approach, we can provide a program to give you support.
If your business needs shift, and priorities change, we can also adjust this accordingly.
-
Confidentiality.
Your trust is important to us, and as such you can feel completely secure in knowing that everything we discuss will be treated with the utmost confidentiality.
Any information, or data shared will be used for one reason only, and that is to help you succeed. It will not be shared with anyone, or used for any other purpose.
-
Flexible Pricing.
Depending upon the level of support you require and the challenges and results we are tackling and delivering, we can offer a range of payment options.
We can offer pay as you go, quarterly or annual pricing plans, so that you can spread the cost of service, for affordability and budgeting purposes.
-
Our Guarantee.
We want you to be delighted with our service, not just satisfied.
As such, if you don’t realise the benefits from our work that would be expected, and everyone has done what has been agreed, when it was agreed upon, then we will continue to work with you at our cost until the issue is resolved.
The Nuts and Bolts of our Service.
Please don’t make the assumption that because all the information you have seen so far is generic, that we offer a bland, generic service.
We are able to provide support in many specific ways, so that we can address many challenges businesses face. Below are a list of some of the areas we can address, functional support we can provide, training we can carry out and tools we use, or can teach you to use.
-
Areas of Focus
-
Functional Support
-
Training Courses
-
Tools of the Trade